Serenity
Serenity
At Serenity, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your data, in compliance with the General Data Protection Regulation (GDPR) 2016/679, Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and other applicable regulations.
- Information We Collect
When you interact with our website or our services, we may collect the following information:
Personal data: name, surname, email, telephone number, postal address.
Payment data: when you purchase tickets or products through our platform, although processing is done through secure third-party payment gateways.
Browsing data: IP address, type of device, browser used, approximate location and data obtained through cookies and similar technologies.
Information provided voluntarily: when you subscribe to our newsletter, participate in surveys, sweepstakes or events.
- Use of Information
We use the information collected for the following purposes:
Ticket and service management: process purchases and reservations, guarantee access to events and manage complaints.
Marketing and communication: send information about events, promotions and updates from Serenity (only if you have given your consent).
User experience improvement: analyze browsing patterns and preferences to optimize our website and offer personalized content.
Legal compliance: comply with our legal obligations, such as responding to requests from authorities or preventing fraud.
- Legal basis for data processing
The processing of your personal data is based on:
Your consent: when you subscribe to our newsletter or agree to the use of cookies.
Execution of a contract: when you purchase a ticket or use our services.
Legitimate interests: such as website security, fraud prevention and improving our services.
Compliance with legal obligations: in case of requirements from applicable authorities or regulations.
- Data Protection
We have implemented technical and organizational security measures to guarantee the confidentiality, integrity and availability of your personal data. These include:
Encryption of data in transit and secure storage.
Restricted access to personal information only to authorized personnel.
Monitoring and audits to prevent unauthorized access or data loss.
- Sharing Data with Third Parties
We do not sell or rent your personal information to third parties. However, we may share data with:
Service providers: payment gateways, email marketing platforms, hosting companies and analysis tools.
Legal authorities: when necessary to comply with current legislation.
Collaborators and business partners: in the case of joint promotions or associated events, always under confidentiality agreements.
All third parties with whom we share information guarantee compliance with the GDPR and other applicable regulations.
- Use of Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience. You can manage your preferences at any time from your browser settings. For more information, see our Cookie Policy.
- User Rights
You have the right to:
Access the personal data we store about you.
Rectify incorrect or outdated information.
Delete your data when it is no longer necessary for the purposes collected.
Limit the processing of your data in certain cases.
Oppose the use of your data for direct marketing.
Portability: request that we send you your data in a structured format.
You can exercise these rights by sending an email to [contact email] with the subject “Data Protection” and including a copy of your identity document.
If you consider that we have not handled your request correctly, you can file a claim with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
- International Data Transfers
If we ever transfer your data to third countries outside the European Economic Area (EEA), we ensure that appropriate safeguards will be in place, such as standard contractual clauses approved by the European Commission or suppliers certified under the Privacy Shield (where applicable).
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Contact and newsletter subscription data: until you unsubscribe.
Purchase data: according to legal billing and warranty deadlines.
Browsing data: according to our Cookies Policy.
- Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any relevant changes through our website or by email. The date of the last update will be indicated at the top of this document.
If you continue to use our services after the changes are published, you will be deemed to have accepted the new version of the policy.
For any questions about this Privacy Policy, please contact us at:
📩 Email:
📍 Postal address: